Terms and conditions
1. Introduction
By booking services with KyA Carpet Cleaning, you agree to the following terms and conditions. These terms outline the responsibilities of both KyA Carpet Cleaning and our clients to ensure clarity and mutual understanding.
2. Services Provided KyA Carpet Cleaning offers cleaning services for carpets, rugs, upholstery, mattresses, and other specified washable items. The specific scope of services and pricing are determined at the time of booking.
3. Booking and Cancellation Policy
Booking: All bookings should be made at least 24 hours in advance, subject to availability.
Cancellation: Clients may cancel or reschedule their appointment up to 24 hours before the scheduled time without penalty. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
4. Payment Terms
Payment is due upon completion of the service unless otherwise agreed upon in writing.
KyA Carpet Cleaning accepts cash, credit/debit cards, and other payment methods specified at the time of booking.
Failure to pay for services rendered may result in additional fees and/or suspension of future services.
5. Satisfaction Guarantee
KyA Carpet Cleaning is committed to customer satisfaction. If a client is not fully satisfied with the service, they may contact us within 24 hours to address any concerns. We will work to correct any issues within reasonable means.
6. Limitations of Liability
KyA Carpet Cleaning is not liable for any pre-existing damage to carpets, rugs, or upholstery, including but not limited to wear and tear, fading, or discoloration.
We use products and techniques that are safe and effective; however, certain stains or damages may not be fully removable. The client acknowledges that some stains or fabric damage may be irreversible.
7. Client Responsibilities
Preparation: Clients are responsible for clearing the cleaning area of personal items and valuables. KyA Carpet Cleaning is not responsible for items left in the cleaning area.
Access: Clients must ensure access to the property during the scheduled appointment time. Failure to provide access may result in a cancellation fee.
8. Privacy Policy
KyA Carpet Cleaning respects client privacy. Personal information provided during booking will be used solely for scheduling, providing services, and maintaining client records. We do not share personal information with third parties without consent.
9. Changes to Terms
KyA Carpet Cleaning reserves the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes before their next booking.
10. Contact Information
For questions or concerns about these terms, please contact us at:
Phone: +1 (872) 288-9576 / +1 (201) 201-2304
Email: kyacarpetclean@gmail.com
Address: Dover, New Jersey, USA
